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stockxpertcom_id20808191_size0Comments & Complaints

We would like you to tell us about the service we give you at this Practice, whatever it be good or bad. The Practice Manager, Mr Peter Allen, and Dr Juliet L Bennett (Clinical Complaints Manager) will be pleased to hear from you verbally or in writing.

In the case of a complaint we will investigate and we will respond as soon as we can.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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