This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Please Note:  The Practice and the Dispensary will be closed from 12 noon on 5 July 2018 for staff training and will re-open as normal on 6 July 2018.

***We are aware that the Patient Access service has recently undergone some changes and updates and that some patients are experiencing difficulties when logging in to their account. We apologise for any inconvenience this may be causing patients. Should you have any problems you may find the following link useful: https://support.patientaccess.com/signing-in/trouble-signing-in ***

stockxpertcom_id20808191_size0Comments & Complaints

We would like you to tell us about the service we give you at this Practice, whatever it be good or bad. The Practice Manager, Mr Peter Allen, and Dr Juliet L Bennett (Clinical Complaints Manager) will be pleased to hear from you verbally or in writing.

In the case of a complaint we will investigate and we will respond as soon as we can.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website