If you wish to make an appointment with either the Doctor or the Nurse please call in at the surgery or telephone
Appointments are usually made for 10 minutes please ask the receptionist if you require longer.
We operate a pre-bookable appointment system for all routine appointments.
Routine appointments are appointments which can be booked in advance.
If your condition is acute and you need to see the Doctor urgently please let the reception know. If your need is urgent you will always be seen on the day.
If you cannot make an appointment please tell us in advance so that we can offer it to someone else.
Please note that accidents and emergencies take priority over all Surgery and Clinic commitments. Please be understanding if this disrupts the schedule.
Did you know you can book your appointment online?
Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.
If you are not already registered for GP online services please let a member of the practice team know you would like to use this service.
Home visits should be requested before 11am to allow the Doctors to plan their day.
Non urgent visits requested in the afternoon may not be carried out until the following day.
Please note that home visits are only for those too ill to leave their house.
If you simply have a transport problem please ask a friend to help or use the
Community Car Scheme Tel: (01588) 640751 or
Good Neighbours Scheme Tel: (01588) 640016
Advice and results of investigations can be obtained by telephoning the Surgery in the afternoon between 2:00pm and 3:00pm.
If it is not possible to speak to the Doctor immediately you will be advised when to ring.
As from 1st October, 2018, we will be part of a network of practices (known as ‘hubs’) in Shropshire, working together to offer patients ‘Extended Access’ to pre-bookable appointments - in the evenings, at the weekend and during bank holidays.
Part of the national agenda by NHS England, Extended Access means patients will be able to make pre-bookable appointments to see a GP, practice nurse, or other qualified healthcare professional, at a time which may be more convenient for them.
In Shropshire, local practices will work together in a network of ‘hubs’ to provide this service. The ‘hubs’ will take turns to provide the Extended Access appointments to patients. This means patients could be offered an appointment at their own surgery or at a nearby practice in the local area (part of the hub). Patients will be advised about appointment location at time of booking, enabling them to make an informed choice about their where and when they access care.
Locally the pre-bookable appointments will be available as follows:
Arranging a pre-bookable evening, weekend or bank holiday appointment is easy to do - patients simply need to contact us, during normal opening hours, and speak to the practice receptionist or a member of the practice team who will be able to help. Appointments may not be with your registered GP but will be with a GP or other qualified healthcare professional.
Extended Access adds to the existing range of healthcare services already available in Shropshire to help patients, including pharmacists, NHS 111, the walk-in centre, minor injury units, and A&E (which is there 24/7 for life threatening serious emergencies only).
It isn’t always necessary to see a GP for minor and common conditions - find out more about how to self-care for these types of conditions on the Self-care section of the NHS Shropshire Clinical Commissioning Group website (https://shropshireccg.nhs.uk/health-advice/selfcare/).
It is important to be aware of how long common conditions should take to clear up and always seek medical advice if you are unsure or if you feel it is an emergency.
Extended Access comes into effect as from 1st October, 2018.
Information to help patients understand more about Extended Access is available on the NHS England website, visit https://www.england.nhs.uk/gp/gpfv/redesign/improving-access/.
Extended Access appointments are available from the following organisations:
South Shropshire Medical Group
Please book these appointments as normal through our reception staff.
With effect from 1 October 2018, under the West Midlands IUC, GP Out of Hours (OOH) contract, Shropdoc have been commissioned to provide 25 pre bookable, routine appointments on Saturdays, Sundays and on Public Holidays. These appointments will be available to patients using the existing telephone number 0333 222 6649.
A new service is being introduced starting on 1 October 2018 to provide patients in South Shropshire with routine appointments outside normal surgery hours.
Appointments will be offered between 6.30pm and 8.00pm on weekdays and 8.30am and 12.30pm on Saturdays within a network of GP Practices in South Shropshire.
Please ask reception at Reception if you require an appointment outside normal surgery hours and they will be able to advise you which surgery is open on which day. Alternatively, the calendar can be viewed at www.southshropshiremedicalgroup.co.uk
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